Refund policy

 Return and Refund Policy

At SharksEye Treasures, we strive to provide the best shopping experience for our customers. We understand that sometimes, you may need to return or seek a refund for your purchase. We have outlined our return and refund policy below to ensure a smooth and hassle-free process.

1. Returns

1.1 Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Please ensure that all tags, accessories, and accompanying documentation are included.

1.2 Return Process

To initiate a return, please contact our customer support team at admin@sharkseyetreasure.com within the specified return window. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

1.3 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 15 business days. Please note that shipping costs are non-refundable.

2. Exchanges

We currently do not offer direct exchanges. If you would like to exchange your item for a different size, color, or variant, please follow the return process outlined above, and place a new order for the desired item.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [number of days] days of receiving the product. We will gladly assist you in resolving the issue by providing a replacement, store credit, or a refund.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized, print-on-demand, or customized items, gift cards or vouchers, final sale or clearance items. Please ensure that you carefully read the product description before making a purchase.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made by SharksEye Treasures or if the item received is damaged or defective. We value your satisfaction and want you to be happy with your purchase. If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer support team.

Note: This return and refund policy template is for informational purposes only and should be customized to fit your specific business requirements and legal obligations. It is always recommended to consult with a legal professional to ensure compliance with local laws and regulations.